At 21s vintage, we are committed to providing our customers with a clear and transparent shopping experience. Please review our policy carefully prior to making a purchase.
Second-Hand Products
As our inventory primarily consists of pre-owned (second-hand) items, minor signs of wear are to be expected. We strive to provide detailed descriptions and disclose any significant defects in the product listing. Please carefully review all provided information before completing your purchase.
Refunds and Returns
• Change of Mind: We regret that we are unable to offer refunds, returns, or exchanges due to a change of mind. We strongly encourage customers to verify all measurements and product details prior to purchase to avoid any dissatisfaction.
• Defective Items: Should you receive an item that was not as described, please contact us within 14 days of receipt. We will assess the issue and, where appropriate, offer a resolution. Claims submitted after 14 days from the date of delivery will not be eligible for return, refund, or exchange under any circumstances.
• Time Limit: Items purchased more than 14 days prior are strictly ineligible for returns, refunds, or exchanges.
Important Notes
We urge all customers to review product measurements and descriptions thoroughly before making a purchase. As sizing and fit can vary with second-hand items, this step is crucial to ensure satisfaction.
Thank you for your understanding and for supporting sustainable shopping practices.
